SOFTWARE REFUND NOTICE
Questions about refunds and requests for refunds may only be submitted by e-mail to our customer service team at firstname.lastname@example.org. If you request a refund, please include a detailed explanation of why you wish to request a refund or cancel your order.
SOFTWARE PURCHASES MADE BY DIGITAL DOWNLOAD ARE COMPLETELY NON-REFUNDABLE.
CAD PRO SOFTWARE BACKUP CD’S ARE COMPLETELY NON-REFUNDABLE.
SOFTWARE PRODUCTS WHICH REQUIRE PHYSICAL SHIPMENT AND HAVE BEEN SHIPPED TO YOU AND HAVE BEEN OPENED ARE COMPLETELY NON-REFUNDABLE.
Retail software products which require physical shipment and have been shipped to you but are subsequently approved by the publisher for a refund will be charged a 30% service charge fee. Under no circumstance is the 30% service charge fee refundable. The package shipped to you MUST be returned UNOPENED, no exceptions.
Refunds of any type must be approved by the software publisher. Upon receipt of your refund request, we will forward your request to the software publisher who will then authorize or decline the refund within fifteen (15) business days. You will be notified by e-mail as to whether or not the software publisher authorizes the refund.
If the software publisher approves your refund request, you must return all of the software product physically delivered to you. Additionally, you must delete the software from any and all computers on which it was installed, and you must delete or destroy all other copies of the refunded software in every form. The approved refund will be processed within (30) business days after our receipt of the unopened returned product.
Software Piracy and Copyright Infringement
Computer software is protected by United States copyright laws (U.S. Code Titles 17 and 18). When purchasing software, you do not become the owner of the software or its copyright. Instead, you purchase a license to use the software solely as permitted by the software’s end user license agreement. If you copy, distribute or install the software in ways not permitted by the license agreement (regardless of whether you are doing so for sale, free distribution, or personal use), you are committing copyright infringement and breaking the law. Such actions potentially expose you to serious civil liabilities and/or criminal prosecution.
If you commit copyright infringement or place any type of stop payment, the copyright owner may file a lawsuit to stop you from using the software and can also request monetary damages.
Monetary damages may include statutory damages, which can be as much as $150,000 for each program copied. The government can also criminally prosecute you for copyright infringement. If convicted, you can be fined up to $250,000 and/or sentenced to jail for up to five (5) years.